Privacy Policy

Welcome to Eden Brothers Shop (edenbrothers-us.com). Just as we nurture non-GMO seeds to help your garden thrive, we are committed to cultivating trust by protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and make purchases. Our practices are rooted in transparency and integrity, mirroring the care we put into every seed packet we send.

1. Who We Are & Our Community

Eden Brothers Shop is a global provider of high-quality, non-GMO seeds for gardeners of all levels—from those planting their first Basil to seasoned cultivators planning an heirloom Artichoke patch. Our website serves a worldwide community of gardening enthusiasts who value natural growth, beauty (like our vibrant Annual Flowers and AAS Winners), and sustainability (including plants that Attract Pollinators). We’ve designed our privacy practices to be as reliable and straightforward as our checkout process.

2. Information We Collect

To provide you with a smooth and secure gardening experience, we collect information that you provide directly and through automated technologies:

A. Information You Provide:

• Contact & Account Details: Name, email address, shipping/billing address, and phone number when you place an order or contact us.
• Payment Information: Transaction details (e.g., card type, last four digits) when you use Visa, MasterCard, JCB, or PayPal. We do not store full payment card numbers on our servers.
• Order Details: Products purchased (such as Sunflower, Beet, or Cabbage seeds), order history, and preferences.
• Communications: Records of your inquiries via email (e.g., [email protected]) or mail.

B. Automatically Collected Information:

• Device & Usage Data: IP address, browser type, operating system, pages viewed (e.g., menu pages like Alyssum, Cleome, or Coleus), and referring URLs.
• Cookies & Tracking Technologies: See Section 6 below for details.

3. How We Use Your Information

We use your data with the same care we select our seeds—only for purposes that nurture your gardening journey:

• To process your orders, arrange worldwide shipping (excluding certain remote areas), and send confirmations.
• To communicate with you about orders, offers, and gardening tips (with your consent where required).
• To improve our website, product selection, and services based on how you browse (e.g., interest in Pollinator-Friendly plants or Heirlooms).
• To prevent fraud and ensure transaction security, using industry-standard encryption.
• To comply with legal obligations and protect our rights.

4. Sharing & Disclosure of Information

We treat your data like a treasured heirloom seed—we share it only when necessary and under strict conditions:

• Service Providers: Trusted partners who help us operate (e.g., payment gateways like PayPal, shipping carriers like EMS for free shipping on orders over $50). They are contractually bound to protect your data.
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger or sale of assets, with notice to you.
• With Your Consent: For any other purpose, we will obtain your explicit consent.

We do not sell your personal information to third parties.

5. Data Storage & Security

Your security is our priority. We implement measures inspired by the reliability of our AAS Winners:

• Storage: Data is stored on secure servers, primarily in the United States. By using our site, you consent to this transfer and storage.
• Retention: We retain data only as long as necessary for business, legal, or tax purposes.
• Protection: We use Secure Sockets Layer (SSL) technology to encrypt financial transactions. We never store complete payment details on our servers.

6. Cookies & Tracking Technologies

Like companion planting in a garden, cookies help our website function harmoniously:

• Essential Cookies: Required for core functions (e.g., shopping cart, checkout).
• Analytics Cookies: Help us understand how gardeners explore our site (e.g., browsing Annuals vs. Perennials).
• Marketing Cookies: Used with consent to show relevant offers (e.g., for Begonia or Carrot seeds).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

7. Your Rights & Choices

You have rights regarding your data, just as you have choices in your garden:

• Access & Correction: Request access to or correction of your personal data.
• Deletion: Request deletion of your data, subject to legal limits.
• Marketing Opt-Out: Unsubscribe from marketing emails via the link in each message.
• Do Not Track: Our site does not currently respond to “Do Not Track” signals.

To exercise these rights, contact us using the details below.

8. International Transfers

We serve gardeners globally (excluding some remote areas). Your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy as our garden grows. The “Last Updated” date at the top will reflect changes. Continued use of our site after changes constitutes acceptance.