Term and Conditions

Welcome, fellow gardener. These Terms and Conditions (“Terms”) are designed to cultivate a clear and trustworthy relationship between you, our valued customer, and Eden Brothers Shop. They outline the mutual responsibilities and expectations as you explore our curated collection of premium, non-GMO seeds—from vibrant Annual Flowers and award-winning AAS Winners to kitchen-garden staples like Basil and Carrots. By accessing our site or making a purchase, you agree to these Terms. We encourage you to read them with the same care you’d give to planting your first seed.

1. Our Garden: Website Use and Intellectual Property

Our website, content, and all materials therein, including but not limited to text, images, logos, and the selection and arrangement of our plant varieties (like Alyssum, Cleome, or Artichoke), are the property of Eden Brothers Shop or our licensors and are protected by intellectual property laws. You may browse and shop for personal, non-commercial use. You may not reproduce, distribute, or exploit any content without our prior written permission. The Eden Brothers Shop name and our curated gardening experience are trademarks of our community.

2. Seeds of Trust: Product Information and Service Description

We specialize in providing high-quality, non-GMO seeds for the home gardener. Our product descriptions—whether for pollinator-friendly varieties that Attract Pollinators or unique finds like Chinese Cabbage—are provided with accuracy and care. However, gardening success depends on many factors beyond our control, such as climate, soil, and cultivation practices. Therefore, while we guarantee the quality and viability of seeds at the time of sale, we cannot guarantee specific growth results or harvest yields.

3. Planting Your Order: Purchasing Terms and Payment

3.1 Order Process

Placing an item in your cart does not reserve it. An order is only confirmed once you complete checkout and we send an order confirmation email. We reserve the right to limit quantities or refuse any order.

3.2 Pricing and Payment

Prices are listed in US Dollars. We accept Visa, MasterCard, JCB, and PayPal. You agree to provide current and accurate payment information. By submitting payment, you authorize us to charge the total amount to your selected method.

3.3 Shipping and Your Responsibilities

We ship globally, excluding certain remote regions and parts of Asia. You are responsible for providing a correct and deliverable shipping address. Please review our shipping options carefully:

• Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivered within 10–15 days after dispatch.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivered within 15–25 days after dispatch.

All orders are processed within 1–2 business days. Delivery times are estimates and may vary due to customs, weather, or carrier delays. Any import duties or taxes are the customer’s responsibility.

4. Nurturing Satisfaction: Returns, Exchanges, and Refunds

Your satisfaction is rooted in our service. Please see our detailed Shipping & Returns Policy for full details, summarized here:

• Return/Exchange Window: 15 days from the date you receive your order.
• Your Obligations: Items must be in original, unopened packaging with proof of purchase. Opened seed packets (e.g., Begonia, Celosia, Coleus) cannot be returned to ensure seed integrity for all gardeners.
• Process: Initiate a return by emailing [email protected] within the window. Follow the provided instructions.
• Refunds: Upon approval, refunds are issued to the original payment method within 5–10 business days. Original shipping costs are non-refundable unless the error was ours.

5. Limitation of Our Responsibility

To the fullest extent permitted by law, Eden Brothers Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or products, including but not limited to lost profits or garden failures. Our total liability for any claim related to your purchase shall not exceed the amount you paid for the specific product at issue.

We are not responsible for delays or failures in performance due to circumstances beyond our reasonable control, such as acts of nature, war, or supply chain disruptions.

6. Your Responsibilities as a Gardener and Customer

By using our site and services, you agree to:

• Provide accurate account and shipping information.
• Use the site only for lawful purposes and not to interfere with its operation.
• Comply with all applicable local laws regarding the purchase, import, and cultivation of seeds.
• Understand that seeds are living products and their success depends on your local conditions and care.
• Promptly inspect your order upon delivery and notify us of any issues within the return window.

7. Changes to These Terms

We may update these Terms periodically to reflect changes in our practices or the law. The “Last Updated” date at the top will indicate revisions. Continued use of our site after changes constitutes your acceptance of the new Terms.